When Pappas Toyota in St. Peters, MO, recently moved into a beautiful new facility, business exploded as the dealership was able to service customers better than ever before with14 service bays, an expanded showroom and customer lounge. However, one problem arose — the extra traffic jammed up the phone lines, dealer personnel could not handle all the additional phone calls and customers began to complain that they could not get through. The dealership quickly implemented a real-time online service appointment scheduling solution by TimeHighway.com (www.timehighway.com). This solution alleviated the phone traffic and within just three months over 20% of their customers were scheduling service appointments online. Read »
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